Preston Park Surgery

Preston Park Surgery 2015-04-13 Person 4 5 0

Doctor support has, for the 15 years I've been with is practice, consistently of a very high standard. Receptionist experience has not always been so positive. Although recent improvements have been experienced with reception there are still occasions of unhelpful behaviour.

Preston Park Surgery 2015-04-11 Person 5 5 0

This is a community practice, which is obviously very busy. I find the staff always attentive and well organised, courteous and efficient. There is a gentle and positive atmosphere. There appear to be good relationships between colleagues at all levels/types. I can always get an appointment at short notice to see a doctor, though am often disappointed that I have to wait up to three weeks to see my own doctor. However, I think the policy of 'book on the day' is a sensible and useful one. Generally speaking, I have found this to be an excellent 'family surgery', and the doctors have been great with my children, and with me. However, I do have a concern about some doctors and the practice nurse not seeming to remember how important it can be to speak directly to children, even young ones, in the potentially intimidating context of the surgery. All children are vulnerable and likely to feel more so when poorly, or when a stranger sticks a needle into them without reassurance. These early visits to the doctor and nurse are formative. They understand a lot at an early age - taking your clothes off, for example, in front of a stranger who hasn't even bothered to say hello, can be extremely discomforting.

Preston Park Surgery 2015-04-07 Person 2 5 0

When you can get an appointment the treatment is competent. I gave up trying for appointments with my named doctor though and just accept whoever is free, although I dont have an issue with that. The area that *really* needs attention is ringing to get an appointment. Its rare to get to speak to someone within 5 minutes of ringing, often I ring multiple times. The online system is a bit of a joke, i *think* they changed system provider back in december, but the logins do not work on the new system.

Preston Park Surgery 2015-03-02 Person 1 5 0

I have become increasingly frustrated and disappointed at the level of stakeholder engagement and accessible services at this practice. Many of the doctors are good however, but accessing services through regular channels for appointments is a farce - this is unacceptable given that stakeholders wishing to engage with the service are frequently vulnerable due to ill health. Over the years ordering repeat prescriptions has been inaccurate and unhelpful and the new systems are a step backwards. Fifteen years ago this was an exemplar practice, but now it has become bloated by a bureaucracy that creates the experience of patients being kept at arms length.

Preston Park Surgery 2015-02-26 Person 5 5 0

The reception and admin staff are wonderful. Understanding and re-assuring.